Refund and Returns Policy

Effective Date: January 4, 2025

At Narifrostnie, we are committed to providing you with exceptional luxury timepieces and a seamless shopping experience. However, if for any reason you are not satisfied with your purchase, we are here to assist you with our Refund and Returns Policy. This policy outlines the conditions under which returns and refunds are accepted, the process to follow, and your rights regarding your order.

By making a purchase on our website www.narifrostnie.com, you agree to the terms and conditions set forth in this Refund and Returns Policy.

1. Return Eligibility

We understand that sometimes a product may not meet your expectations. Therefore, we offer a return policy with the following conditions:

a. Eligibility Criteria:

  • Timeframe: Returns are accepted within 30 days from the date of receipt of your order.
  • Condition: To be eligible for a return, the item must be in new, unused, and unworn condition with all original packaging, including tags, manuals, and any accessories that were included with the item. Watches must be free from any signs of wear, scratches, or damage.
  • Non-returnable Items: The following items cannot be returned:
    • Personalized or engraved items
    • Gift cards
    • Items marked as final sale or non-returnable on the product page
    • Watches that have been worn or altered in any way (e.g., resized, scratched)

b. Non-Refundable Fees:

  • Shipping Charges: Original shipping fees are non-refundable, and you are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped).
  • Duties and Taxes: For international customers, customs duties and taxes incurred at the time of purchase are non-refundable.

2. Return Process

To initiate a return, please follow the steps below:

a. Contact Us

  • Reach out to our Customer Service team at info@narifrostnie.com or call us at (518) 747-0102 within 30 days of receiving your order. Provide the following information:
    • Order number
    • Name and contact information
    • A brief description of the reason for the return
    • Photos (if applicable) showing the condition of the product

b. Return Authorization

Once we receive your return request, we will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return the item. Returns sent without prior authorization may not be processed.

c. Packing and Shipping

  • Carefully repackage the item(s) in their original packaging to prevent damage during transit.
  • Please include all original tags, manuals, and accessories.
  • You are responsible for the cost of return shipping unless the return is due to an error on our part.
  • Shipping Insurance: We strongly recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee the receipt of returned items.

d. Return Address

Send the return package to the following address:

Narifrostnie Returns Department
29 Ferry St,
Hudson Falls, New York, 12839,
United States

Please include your Return Authorization Number (RAN) on the outside of the package to ensure proper processing.

3. Refund Process

Once your return is received and inspected, we will process your refund according to the following guidelines:

a. Refund Method

  • Refunds will be issued to the original payment method used at checkout.
  • It may take 3-7 business days for the refund to appear in your account, depending on your payment provider or bank.
  • For PayPal, Apple Pay, and Google Pay users, refunds are generally processed within 3 business days.

b. Partial Refunds

If the returned item is in a used or damaged condition (e.g., scratched, worn, altered), we may issue a partial refund based on the item’s condition. In some cases, we may charge a restocking fee of up to 15%.

c. Refund Denials

If the returned item does not meet our return criteria (e.g., worn, damaged, or missing parts), we reserve the right to deny the refund. We may offer to send the item back to you at your expense.

4. Exchanges

At this time, we do not process direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order for the item of your choice. If you are interested in an exchange due to a defective item, please contact us for further instructions.

5. Defective or Damaged Items

If you receive a damaged or defective item, we sincerely apologize for the inconvenience. Please follow the steps below for a quick resolution:

a. Contact Us Immediately

  • Notify us within 7 days of receiving the damaged or defective item.
  • Provide a clear description of the issue along with photos showing the damage or defect.

b. Return Instructions

Once we confirm the issue, we will provide you with a return label at no cost to you, and we will replace the defective item with a new one, or offer a full refund, depending on availability.

6. Order Cancellations

If you wish to cancel your order, please contact us immediately at info@narifrostnie.com or (518) 747-0102. We will do our best to accommodate cancellation requests; however, if the order has already been processed or shipped, we will be unable to cancel the order, and you must follow the regular return procedure after receiving the item.

7. Customer Service

If you have any questions or need assistance with a return or refund, please contact our Customer Service team:

  • Email: info@narifrostnie.com
  • Phone: (518) 747-0102
  • Mailing Address:
    Narifrostnie
    29 Ferry St,
    Hudson Falls, New York, 12839,
    United States

8. Changes to This Policy

Narifrostnie reserves the right to update or change this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed about our return and refund practices.

By purchasing from Narifrostnie, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this Refund and Returns Policy. Thank you for shopping with us! We strive to provide the highest quality products and customer service to ensure your complete satisfaction.