Sales Policy

Effective Date: January 4, 2025

Thank you for choosing Narifrostnie for your luxury timepiece needs. We are committed to providing a premium shopping experience and ensuring that you are completely satisfied with every purchase. This Sales Policy outlines the terms and conditions under which we sell our products, the purchasing process, and your rights and responsibilities when shopping with us.

By purchasing from Narifrostnie through our website, www.narifrostnie.com, you agree to the terms outlined in this policy.

1. Product Availability

We strive to maintain accurate and up-to-date information about the availability of our products. However, due to the high demand for our luxury timepieces, there may be occasions when an item is temporarily out of stock or unavailable.

  • Out of Stock Items: If an item you wish to purchase is out of stock, we will inform you as soon as possible and provide an estimated restocking date, if available. In such cases, we may offer you an alternative product or allow you to pre-order the item.
  • Product Discontinuation: Certain products may be discontinued without prior notice. We will not be responsible for the discontinuation of a product, but we will make every effort to notify you if the item you purchased is no longer available.

2. Pricing and Payment

All prices displayed on the Narifrostnie website are in U.S. Dollars (USD) and are subject to change without prior notice. Prices are final at the time of checkout.

a. Product Pricing

  • Prices reflect the current retail value of the product at the time of purchase.
  • We strive to provide accurate pricing, but in rare cases, errors may occur (e.g., incorrect pricing or promotions). In the event of a pricing error, Narifrostnie reserves the right to cancel or modify the order at our discretion. If we identify an error before processing your order, we will notify you of the discrepancy and give you the option to confirm or cancel your order.

b. Sales Tax

Sales tax will be applied to orders based on the shipping address. The applicable tax rate will be calculated at checkout. Sales tax rates may vary depending on the state or country of delivery.

c. Payment Methods

We accept a variety of secure payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay
  • Narifrostnie Gift Cards (if applicable)

Payments will be processed immediately upon checkout. Your order will not be confirmed until payment is successfully processed.

d. Currency

All transactions will be processed in USD. For international customers, any additional fees, such as foreign transaction fees, will be determined by your payment provider and are not covered by Narifrostnie.

3. Order Processing and Confirmation

Once your order is placed, you will receive an Order Confirmation email that includes your order details and a unique order number. Please review this information carefully to ensure its accuracy.

a. Order Processing

We process orders during business hours (Monday through Friday, 9:00 AM – 6:00 PM EST). Orders placed outside of business hours will be processed the following business day.

  • In Stock Items: For items that are in stock, we will typically ship your order within 2-3 business days.
  • Pre-Orders: If you’ve purchased a pre-order item, we will ship it as soon as the item is available in stock. The estimated ship date will be provided during checkout.

b. Order Cancellation

Once an order is placed and confirmed, we begin processing it promptly. However, you may contact us at info@narifrostnie.com or (518) 747-0102 to request a cancellation before your order is shipped. Once the item has shipped, cancellations are not possible, and the return procedure will apply.

4. Shipping and Delivery

We offer a variety of shipping methods to ensure timely delivery of your luxury timepiece. Please review our Shipping Policy for detailed information on shipping methods, fees, and delivery times.

a. Order Processing Time

Orders are processed during business days, Monday through Friday. We aim to ship in-stock items within 2-3 business days. For pre-ordered or backordered items, shipping will occur as soon as the product is available.

b. Shipping Costs

Shipping costs are calculated based on the delivery method and destination. The shipping charges will be displayed at checkout before you confirm your order.

c. International Shipping

We ship internationally to select countries. For international orders, please note that additional customs duties, taxes, and fees may apply, and you will be responsible for these costs. We recommend contacting your local customs office for more information on these additional charges.

d. Shipping Delays

While we strive to ensure timely delivery, Narifrostnie is not responsible for shipping delays caused by external factors, such as weather conditions, natural disasters, or issues at the carrier’s end.

5. Promotions and Discounts

From time to time, we may offer special promotions, discounts, or sales events on our website. These promotions may have specific terms and conditions, including eligibility criteria, expiration dates, and restrictions.

a. Promotional Codes

If you have a promotional code, enter it during checkout. Promotional codes cannot be applied after an order has been completed, so please ensure the code is entered correctly before confirming your order.

b. Sales Tax on Discounted Orders

Sales tax will be applied to the discounted price, not the original price of the item, unless otherwise stated.

c. Combining Offers

Discounts or promotional codes are typically limited to one per order, unless otherwise specified. Offers cannot be combined with other promotions, unless clearly stated in the offer terms.

6. Returns and Refunds

We want you to be completely satisfied with your purchase. If you need to return an item, please refer to our Refund and Returns Policy for detailed instructions on how to return your product and request a refund or exchange.

  • Return Timeframe: Returns must be made within 30 days from the date you received your order.
  • Return Condition: Items must be in new, unused, and unworn condition with all original packaging, tags, and accessories.
  • Restocking Fees: In some cases, we may charge a restocking fee for returned items, especially if the product has been damaged or altered.

7. Warranty

All products purchased from Narifrostnie are covered by a manufacturer’s warranty. The warranty period and coverage vary by product and brand. Please refer to the warranty information provided with your product for details.

  • Manufacturer’s Warranty: Typically covers defects in materials and workmanship.
  • Exclusions: The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.

8. Limitation of Liability

Narifrostnie is not liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the purchase or use of our products. Our liability is limited to the total amount paid for the product at the time of purchase.

9. Changes to This Policy

Narifrostnie reserves the right to update or modify this Sales Policy at any time. All updates will be posted on this page, and the changes will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed of any changes.

10. Customer Service

If you have any questions or concerns about your order, our products, or our Sales Policy, please contact us:

  • Email: info@narifrostnie.com
  • Phone: (518) 747-0102
  • Mailing Address:
    Narifrostnie
    29 Ferry St,
    Hudson Falls, New York, 12839,
    United States

By purchasing from Narifrostnie, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Sales Policy. Thank you for choosing us for your luxury timepiece needs! We look forward to serving you.