Shipping Policy

Effective Date: January 4, 2025

Thank you for shopping with Narifrostnie! We are committed to providing a seamless and efficient shopping experience, including fast and reliable shipping for all of our luxury timepieces. This Shipping Policy outlines the terms and conditions related to the shipping of your order, including available shipping methods, delivery times, and fees.

By making a purchase on www.narifrostnie.com, you agree to the terms outlined in this policy.

1. Order Processing Time

  • All orders placed on our website are processed during business hours, Monday through Friday, 9:00 AM to 6:00 PM EST (excluding holidays).
  • Processing Time: Orders are typically processed within 2-3 business days from the time the order is placed. Once your order is processed, we will send you a Shipping Confirmation email with tracking details (if available).
  • Orders placed after business hours or during weekends and holidays will be processed the following business day.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to suit your needs. Delivery times are estimates and may vary based on factors such as shipping destination, weather, and customs processing (for international orders).

a. Domestic Shipping (Within the U.S.)

  • Standard Shipping: 5-7 business days (Free for orders over $100)
  • Expedited Shipping: 2-3 business days (Cost varies by location)
  • Overnight Shipping: 1 business day (Cost varies by location)

b. International Shipping

We offer international shipping to select countries. Please note that international orders may incur additional shipping charges, customs duties, taxes, and fees, which are the responsibility of the customer.

  • International Standard Shipping: 7-21 business days (Cost varies by destination)
  • International Expedited Shipping: 3-7 business days (Cost varies by destination)

Please note that delivery times for international orders are subject to customs processing, which may cause delays.

3. Shipping Costs

Shipping charges are calculated at checkout based on the shipping method and destination. The total shipping cost will be displayed before you confirm your order.

  • Free Domestic Shipping: Available on all orders over $100 within the United States.
  • For orders under $100, standard domestic shipping charges will apply.

4. Tracking Your Order

Once your order has been shipped, you will receive a Shipping Confirmation email containing a tracking number and a link to track the status of your package. You can use the tracking information to monitor your shipment’s progress.

If you do not receive tracking information or have trouble tracking your order, please contact our Customer Service team at info@narifrostnie.com or (518) 747-0102.

5. Address Accuracy

It is important that you provide a complete and accurate shipping address. Narifrostnie is not responsible for delays or non-delivery due to an incorrect or incomplete address. If you realize there is an error in your shipping information after placing the order, please contact us immediately at info@narifrostnie.com or (518) 747-0102. We will do our best to make corrections before your order ships, but we cannot guarantee changes once the package has been dispatched.

6. Shipping Restrictions

Some products, particularly certain timepieces or accessories, may be subject to shipping restrictions based on the destination country. Narifrostnie complies with all applicable export laws and regulations, and we may not be able to ship to certain international locations.

  • Restricted Shipping Locations: Some countries or regions may have import restrictions or regulations that prevent us from shipping products. In these cases, we will notify you prior to shipping.
  • Customs Duties and Taxes: For international orders, customers are responsible for paying any customs duties, taxes, and fees imposed by their local government. These charges are in addition to the cost of the goods and shipping.

If you are unsure about potential import duties or taxes, we recommend contacting your local customs office for more information before placing your order.

7. Shipping Delays

While we strive to deliver your order on time, certain factors beyond our control may cause shipping delays, including:

  • Weather Conditions
  • Natural Disasters
  • Customs Delays (for international orders)
  • Carrier Delays: Delays by the shipping carrier, especially during peak seasons (e.g., holidays) or due to issues like strikes, accidents, or technical problems.

Narifrostnie is not responsible for delays caused by third-party carriers or external circumstances, but we will do our best to keep you updated on any changes to your delivery.

8. Lost or Damaged Shipments

In the rare event that your package is lost, stolen, or damaged during transit, please contact our Customer Service team immediately at info@narifrostnie.com or (518) 747-0102. We will work with the carrier to investigate the issue and provide a resolution.

  • Damage During Shipping: If your item arrives damaged, please retain all packaging materials and contact us as soon as possible with photographic evidence of the damage. We will arrange for a return, exchange, or refund if necessary.
  • Lost Packages: If your package is marked as “delivered” but you have not received it, please check with your neighbors or local post office. If it cannot be located, please contact us, and we will open a claim with the carrier.

9. Order Cancellations

Once an order is placed and confirmed, it is processed promptly to ensure timely delivery. If you wish to cancel your order, please contact us as soon as possible at info@narifrostnie.com or (518) 747-0102. If the order has not yet shipped, we can cancel it and issue a full refund. Once the order has been shipped, you will need to follow our Refund and Returns Policy for returns.

10. Customer Service

If you have any questions or concerns about shipping, delivery times, or tracking, our Customer Service team is here to assist you. Please contact us:

  • Email: info@narifrostnie.com
  • Phone: (518) 747-0102
  • Mailing Address:
    Narifrostnie
    29 Ferry St,
    Hudson Falls, New York, 12839,
    United States

11. Changes to This Policy

Narifrostnie reserves the right to update or modify this Shipping Policy at any time. All changes will be reflected on this page, and the updated Effective Date will be indicated at the top. We recommend reviewing this policy periodically to stay informed about any updates.

By purchasing from Narifrostnie, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this Shipping Policy. Thank you for choosing us for your luxury timepiece needs! We look forward to delivering your order with care and efficiency.